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TERMS AND CONDITIONS
This webstore belongs to Croissant toujours Oy, Y-tunnus: 3330977-6
GDPR
Please read our Privacy Policy concerning GDPR here.
ORDERING
When we have received your order, you will receive an automatic email confirming your order, including prices and other info on the products you ordered. We reserve the right to not deliver in case of incorrect stock level, and for any typographical errors on the site.
PAYMENT
CARD PAYMENTS
We accept Visa, Visa Debit, Mastercard, Debit Mastercard, and American Express -cards. On our webstore we also use internationally secure services, Verified by Visa, Mastercard SecureCode and American Express SafeKey.
On your credit card bill, Viva Payment Services S.A. is stated as the receiver of your payment. VIVA WALlET handles all the payment data securely and delivers it to the vendor of this webstore. All payment data is handled securely and any info will not be stored or sent into the system of this web store.
When you select “PLACE ORDER”, you’ll be securely directed to the VIVA WALLET PAYMENT SYSTEM. After you complete the payment, you must return back to this webstore. The info on your successful payment is securely directed to our web store. No payment info is ever sent to the vendor of this web store, other than if it’s successfully completed.
For payments, we use Viva Payment Services S.A. It’s a secure payment provider, which operates with an official permit provided by Financial Supervisory Authority, Finland. Viva Payment Services S.A. (Y-tunnus3125989-1).
Viva Payment Services S.A. forwards your payment securely to the vendor of this webstore. When your payment is successfully forwarded to the vendor of this store, you’ll see “Viva Payment Services S.A.” on your credit card bill or receipt.
SHIPPING AND RETURNS
WE DO NOT Ship orders, our web store provide only pick-up.
We try our best to PREPARE your order within 2-3 workdays. YOU WILL RECEIVE AN EMAIL notification telling you to pick-up your order When it’S READY. you MUST PICK-UP YOUR ORDER at the address:
BOULANGERIE MARCO, TUllintori 6, 33100, Tampere, Finland
By the EUROPean and Finnish law requirements, you have the right to return the product within 14 days when you’ve received your order, if you for any reason are dissatisfied or wish to file a complaint.
All returns must be made within 14 days after receiving the product.
Please note that the products we have on SALE cannot be returned, and the deal is final when purchased.
You must contact the store before making a return.
Custom orders / special orders can not be returned. The product must be NOT OPENED, not broken. Original packaging must also be returned. The Customer pays the shipping costs when returning the item(s), OR CAN BRING IT AT THE ADDress:
BOULANGERIE MARCO, TUllintori 6, 33100, Tampere, Finland
Please note that you are responsible for the product until it reaches us. (we abide the Finnish Consumer Agency’s guidelines and laws regarding internet shopping).
When returning the product, you must include the following info:Customer number, name, address and phone number
Copy of the receipt of your order
Return Address:
Boulangerie marco, Tullintori,
Tullikatu 6, 33100 Tampere, FINLANDE
+358 045 78380704
PLEASE NOTE: We don’t accept any returns made after 14 days of when you’ve received your order. When the return is accepted and processed, the money will be refund back to you.
EVENTS
Concerning events SUCH AS “WINE TASTING EVENTS” Or any kind of workshopS, when you buy the entrance for an event you can only be refund if you cancel more than 24 hours before the event. after this time you can’t cancel anymore your entrance ticket.
To cancel your entrance ticket and be refund you must contact us by email or phone call.
Email address to contact: croissant@boulangeriemarco.fi
PHONE NUMBER TO CALL: +358 045 78380704
IF YOUR PACKAGE IS DAMAGED
If, for some reason, your package is damaged, you receive the wrong product, you must immediately inform us: croissant@boulangeriemarco.fi
Please note that you must inform us within 14 days of receiving the product. If you don’t inform us within 14 days, you will have to keep the item.
PRODUCT AVAILABILITY
We will aim to ensure that our website is always available and that the stock levels and information provided is correct. We cannot be held accountable for any downtime that may occur and we cannot guarantee product availability.
In the event that you ordered item/s that are not in stock you will be notified by email. If we do not receive a response from you within one week from the date of the email we will cancel the missing item from your order and either ship the remainder of your order or cancel your order and issue a full refund.
PRICES & DISCOUNT CODES
Prices are as stated on the website and are subject to change at any time without notice.
From time to time we may run promotional discount codes ALSO NAMED “COUPON”. These promotional codes are subject to change and availability. They cannot be extended and cannot be retrospectively applied to an order placed outside of the specified discount time. Only one discount code can be used per order.
INTELLECTUAL PROPERTY
Unless otherwise stated, all written content and photography on our site is the intellectual property of CROISSANT TOUJOURS OY. You may save, store and print this content for your own personal and private use. You are not permitted to publish, distribute or reproduce the content for commercial or business means.
VARIATION
Whilst every care is taken to ensure our product images are a true representation of the item for sale we cannot guarantee that the shape will be exactly like on the picture.
OTHER
We have the right to change our terms. The customer has to read and accept the terms with every order. We receive the rights to adjust the delivery, and product rates.